🛋️ Refund & Return Policy — PanGulf Group

At PanGulf Group, each furniture item is a custom-built product reflecting our commitment to quality, craftsmanship, and customer satisfaction. Due to the personalized nature of our offerings, we maintain a transparent and firm refund policy to ensure clarity and protect the integrity of our production process.

🎯 Customer Assurance

We work exclusively with skilled artisans and verified partners to deliver accurate product visuals and specifications. While we strive to provide a seamless experience, we encourage all customers to review this policy thoroughly before placing an order.

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🚫 Returns & Refunds — Custom & Made-to-Order Furniture

❗ Final Sale Policy

All PanGulf Group furniture is made-to-order and tailored to individual specifications. Once production begins, returns and refunds are not permitted. Customers are responsible for confirming all product details—including dimensions, finishes, and delivery timelines—prior to purchase.

🔄 Cancellation Window

Orders may be canceled within 24 hours of placement. After this period, orders enter production and cannot be canceled, modified, or refunded.

⚠️ Non-Returnable Scenarios

The following do not qualify for returns or refunds:

• Change of mind after order confirmation
• Customer-side measurement or sizing errors
• Subjective preferences (e.g., color tone, design style)
• Shipping delays under 30 days
• Minor variations consistent with handcrafted production

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✅ Exceptions — Limited & Defined

We accept claims only under the following conditions:

Issue	Resolution
Transport Damage	Exchange only. Must be reported within 48 hours of delivery.
Incorrect Product Received	Exchange only if item differs from confirmed order specs. Report within 48 hours.
Severe Manufacturing Faults	Case-by-case review. Exchange offered after inspection. No refunds.

For custom orders arriving damaged, we will arrange an exchange and issue 300 AED store credit as a goodwill gesture.

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🌍 GCC & International Deliveries

We aim to deliver within 20 business days across GCC countries. All shipments are insured. If delivery exceeds 30 days, customers will receive 500 AED store credit.

Return eligibility across GCC aligns with UAE policy. No returns are accepted beyond the defined exceptions.

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🧾 Refund Processing (If Applicable)

If a refund is approved under the exceptions:

• It will be processed to the original payment method
• May take up to 10 business days
• Store credit may be issued depending on the case

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🎁 Gifts & Store Credit

Gift purchases are eligible for store credit only if approved under our limited scenarios. Refunds will not be issued directly to recipients unless the item was purchased and shipped to them originally.

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By placing an order with PanGulf Group, you confirm that you have read and accepted the terms outlined above. We appreciate your trust and look forward to delivering excellence to your space.

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Need assistance?
Reach us at: customercare@pangulfgroup.com